About desk phones

We offer various setups for Griffith extensions and desk phones — see details below and please discuss your requirements with your supervisor.

Existing desk phones: your department may have a spare extension you can take ownership of with approval from your supervisor or School Secretary.

New desk phones and extensions: purchase costs for new handsets will be paid from a central University account for all Griffith staff. Approval from Head of School, Department or Director is required.

Call costs: all call and line rental costs associated with your extension are paid from a central University account. Phone usage is monitored and reported to on a monthly basis.

What is a phone profile?

A phone profile links your Griffith ID (sNumber) against a Griffith extension number to allow configurations that are specific to you, including voicemail, line appearances, services and speed dials. Once you have phone profile, you can use services such as extension mobility and jabber.

Your phone profile is set up when you are allocated a Griffith extension after completing one of the following forms:

Moving desk? Request new extension or desk phone Login phone from different location

Setup phone profile

If your phone was used by someone before you, you may need to change the owner of extension / update the phone profile so your Griffith ID (sNumber) is linked to the extension. Once you have a phone profile, you will need to setup the voice mailbox on your video phone before you can access any messages.

Display your contact details in the Staff Directory

Phone Faults

How to Fix a Video Phone Fault

To fix faults with video phones, simply unplug your phone cable from the network port, wait 20 seconds and then reconnect. This can help resolve the following faults:

  • Handset not registering correctly
  • Frozen, dark or time out screen
  • No dial tone
  • Keys jammed and unable to use key pad

Restart your phone

Many phone faults (desk and mobile) can be resolved without having a technician involved by simply rebooting or restarting.

A reboot can be achieved either by unplugging your hardware or powering it off for a short time and then restarting.

If the problem still persists, log a phone fault by in the phone fault form and sumbitting.

Log a request

STANDARD VIDEO PHONE - 8845

Who should use this handset?

  • academic or general staff members that communicate frequently using video calls
  • if you require access to the Griffith phonebook from your phone
  • if you require video communication with your peers

Order here

Full specifications here

Review Training Guides

The training guides will help you get to know the many phone and calling features, the buttons and soft keys and how to conference and personalise your video phone.

Standard Phone - 8945 Button and Key Reference Guide Getting Started with your Standard Phone Conferencing Personalising your Phone

PREMIUM VIDEO PHONE - 9971

Until stock lasts!

Who should use this handset?

  • senior executives or personal assistants who need to make and receive calls on behalf of others, using their number
  • if you need to know when other phone lines in your area are busy or in use
  • if you are hearing impaired and need a slightly larger screen for signing or to read lips

Order here

Full specifications here

Review Training Guides

The training guides will help you get to know the many phone and calling features, the buttons and soft keys and how to conference and personalise your video phone.

Premium Phone - 9971 Button and Key Reference Guide Getting Started with your Premium Phone Conferencing Personalising your Phone

CONFERENCE PHONE - 8831

When would you use it?

  • for teleconference calls multiple participants

Order here

Full specifications here

Conference phone quick reference guide

BASIC SLIMLINE IP PHONE - 6901

Who should use this handset?

  • if you require a phone near a lift or in a foyer
  • when no video or connection to a computer is required

Order here

Full specifications here

CORDLESS IP PHONE - A510

Who should use this handset?

  • staff who are required to use a phone in multiple rooms
  • staff in shared spaces where several staff use the same phone
  • can register up to 5 handsets per base

Order here

View manual

Quick Reference Guide Cordless Phone (model A510)

For clients using the Cordless Phone (model A150), we have provided guides to help you understand the main functionality of the Cordless phone including making, receiving, transferring, forwarding, holding and resuming calls as well as how to setup your Voicemail.

How to use Cordless Phone (A510)

WIRELESS PHONE - 7925

Who should use this handset?

  • if you require a phone when you are on the move
  • ideal for use in shared spaces where several staff can use the same phone
  • can unlock doors remotely with phone**

Order here

Full specifications here

Review wireless phone guide

For clients using the Wireless Phone (model 7925), there are guides available to assist you with using these phones

Guides for wireless phone

Contact Us

General enquiries

Ask our friendly staff about IT products and services. Contact us by phone, email or chat.

IT support chat

IT support form

Service Catalogue

(07) 3735 5555 Brisbane

(07) 5552 5555 Gold Coast

Common questions