Bulk SMS
This service allows you to send an SMS (Short Messaging Service) to multiple students or staff from your mobile device or desktop computer, via our service provider SMS Global.
What are the approved uses for SMS?
This service is not to be used for general advertisements of campus-based services or events. Our Student Communication Policy requires SMS to be used in addition to electronic and paper-based communication and for the the following reasons:
- Emergency notices – notify affected students of an emergency on campus, public health outbreaks or safety risks
- Notices of changes and cancellations – notify affected students when classes have been moved or cancelled or a change to exam venue/timetable has occurred
- Reminders – notify students of administrative deadlines including enrolments, graduation, assessment deadlines including submission and collection of assessment items and matters to which the student needs to attend in relation to enrolment, examination and graduation
- Intervention – advise students of their failure to attend an appointment with an academic advisor, or other support service, and failure to submit assessment
- Notices of academic performance – notify students of final grades, academic progress status and GPA
- Service issues – notify affected students of service outages and facility shutdowns along with timelines for when the services are likely to return to use
What are the approved uses of SMS for staff?
The Student Communication Policy is also the basis for communicating to our staff via SMS. Approved uses include emergency notices, notices of changes and cancellations, critical compliance reminders and critical service issues affecting the ability of staff to be on-campus.
What do I need before requesting a new account?
Before applying for a new account, you must have approval from your Head of School or Director. It is your responsibility to comply with all Griffith policies and responsibilities regarding the sending of SMS. You may also be contacted by Marketing and Communications about your request to ensure compliance with our policies and guidelines.
What ongoing responsibilities do I have?
Information stored, accessed and disposed of at Griffith University must follow our Information Security Classification Framework and data handling controls. It is your responsibility to familiarise yourself with the SMSGlobal Best Practice guide below which details how to store, share, manage and dispose of sensitive information when using this service.
Pricing
Service costs are 8 cents per SMS*. As per the enterprise agreement, the more messages Griffith sends each month, the cheaper the rate. For an estimate on price, refer to SMS Global pricing.
A central university account covers all costs associated with SMS Global (including set up and usage charges). New accounts need approval and usage will continue to be monitored and reported to Head of School or Division every month.
Responsibilities
Please be aware when sending SMS on behalf of Griffith you need to abide by Griffith Policies including, but not limited to:
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