Microsoft Teams Calling is coming to Griffith staff in 2025
Calls on the go
Make and receive external calls from anywhere you have the Teams app installed
Familiar interface
You're already using Teams to chat, collaborate and share - now use it to make calls
Your calls your way
Manage your own call configuration preferences from within the Teams interface
Resource friendly
With Teams Calling, we can avoid around $1 million dollars in hardware uplift fees
What you need to know
- Teams Calling will be rolled out incrementally to eligible* staff throughout 2025
- You’ll receive a direct notification when it’s time for your area to move
- Your current phone number will stay the same and if you change roles, you can usually keep the same number (one number for life!)
- Once you’re set up, your desk phone and Jabber will change to ‘Emergency Only’ mode and you’ll be able to dial Campus Security and Triple Zero only
- There will be no downtime during the transition.
Upcoming areas
Quarter Two
- Advancement
- DVC Indigenous
- DVC Industry and External Engagement
- Office of Vice Chancellor and Provost
- Future Students and Strategic Communications
- Griffith International
- DVC Research
- DVC Education
- Griffith Business
Completed areas
- Digital Solutions
- Campus Life
- Chief Operating Officer
- General Counsel
- Health and Safety
- Finance (selected departments)
- HR (selected departments)
Don't want to wait?
We're opening up expressions of interest for early adopters for a short time only so if you're eligible* and keen to get started, complete this form to be added to the waitlist.
* All Griffith staff with an existing extension are eligible for Teams Calling, with the exception of staff working within a formal call centre. Call centres will be migrated in a future phase as there are additional considerations for this service.
Staff using more advanced features such as shared lines may not be eligible for early adoption due to the complexity of these configurations.
Progress tracker
Teams Calling by the numbers
95% acceptance
95% of surveyed users feel no desire to return to a desk phone
4.7/5 usability
Surveyed users reported a 4.7/5 satisfaction rating for ease of use
4.7/5 for convenience
Surveyed users reported 4.7/5 satisfaction rating for convenience
100% for accessibility
100% of surveyed users reported same or better accessibility functionality
Teams Calling by the users
"It's great not having to switch between apps just to make a phone call."
"The sound/clarity seems to be a lot better than Cisco. I love Teams Calling."
"It's been good to have my Griffith phone number attached to Teams so I can answer calls when I'm away from my desk. A much better experience than Jabber."
Need assistance?
Technical enquiries
If you need assistance, contact our friendly team in the IT Service Centre.
Common questions
- Teams Calling Project FAQs
- How do I make an external call using Microsoft Teams?
- How do I receive/answer an external call using Microsoft Teams?
- How do I set up my voicemail in Microsoft Teams?
- How do I retrieve a voicemail on Microsoft Teams?
- How do I set up speed dial on Microsoft Teams?
- How do I transfer a call in Microsoft Teams?
- How do I set quiet times on the Microsoft Teams mobile app?
- How do I block external nuisance calls on Microsoft Teams?
- How do I set my Teams calls to ring through my computer speakers and headset at the same time?
- How do I set up an out of office voicemail in Microsoft Teams?
- How do I set up a delegate in Microsoft Teams?
- How do I make and receive calls as a delegate in Microsoft Teams?
- How do I set up call preferences in Microsoft Teams?
- How do I turn on captions for external calls in Microsoft Teams?
