Microsoft Teams Calling is coming to Griffith staff in 2025

Calls on the go

Make and receive external calls from anywhere you have the Teams app installed

Familiar interface

You're already using Teams to chat, collaborate and share - now use it to make calls

Your calls your way

Manage your own call configuration preferences from within the Teams interface

Resource friendly

With Teams Calling, we can avoid around $1 million dollars in hardware uplift fees

What you need to know

  • Teams Calling will be rolled out incrementally to eligible* staff throughout 2025
  • You’ll receive a direct notification when it’s time for your area to move
  • Your current phone number will stay the same and if you change roles, you can usually keep the same number (one number for life!)
  • Once you’re set up, your desk phone and Jabber will change to a transitional ‘Emergency Only’ mode while they are awaiting collection, and you’ll be able to dial Campus Security and Triple Zero only
  • There will be no downtime during the transition.

Upcoming areas

Quarter Two

  • DVC Education
  • Griffith Business (selected departments)

Quarter Three

  • Griffith Business (selected departments)
  • Griffith Sciences
  • Arts, Education, and Law
  • Griffith Health (selected departments).

Quarter Four

  • Griffith Health (selected departments).

Completed areas

  • Digital Solutions
  • Campus Life
  • Chief Operating Officer
  • General Counsel
  • Health and Safety
  • Finance (selected departments)
  • HR (selected departments)
  • Advancement
  • DVC Indigenous
  • DVC Industry and External Engagement
  • Office of Vice Chancellor and Provost
  • Future Students and Strategic Communications
  • Griffith International
  • DVC Research

Don't want to wait?

Our Early Adopters program is closing soon so if you're eligible* and keen to get started, complete this form to be added to the waitlist.

* All Griffith staff with an existing extension are eligible for Teams Calling, with the exception of staff working within a formal call centre. Call centres will be migrated in a future phase as there are additional considerations for this service.

Staff using more advanced features such as shared lines may not be eligible for early adoption due to the complexity of these configurations.

Progress tracker

A long coloured line with four circles show Q1, Q2, Q3, Q4. There is a small balloon at the start that says 'we are here' and '100 staff'. The end of the line says '2500 staff!

Teams Calling by the numbers

95% acceptance

95% of surveyed users feel no desire to return to a desk phone

4.7/5 usability

Surveyed users reported a 4.7/5 satisfaction rating for ease of use

4.7/5 for convenience

Surveyed users reported 4.7/5 satisfaction rating for convenience

100% for accessibility

100% of surveyed users reported same or better accessibility functionality

Teams Calling by the users

"It's great not having to switch between apps just to make a phone call."

"The sound/clarity seems to be a lot better than Cisco. I love Teams Calling."

"It's been good to have my Griffith phone number attached to Teams so I can answer calls when I'm away from my desk. A much better experience than Jabber."

Need assistance?

Technical enquiries

If you need assistance, contact our friendly team in the IT Service Centre.

IT support chat

Report an issue with MS Teams Calling

Service Catalogue

(07) 3735 5555 Brisbane

(07) 5552 5555 Gold Coast

Project enquiries

If you have a question about the project, email teamscallingproject@griffith.edu.au