Guest accounts

Your username

Your user name is included in the acknowledgement email, which is sent to you when your account is created. The username format will begin with a t1 followed by a seven digit number for example t11234567.

When can I access my account?

You can use your account straight away once you receive your acknowledgement email and you activate your account.

When does my account deactivate?

Your account will expire less than 14 days after it was created. The acknowledgement email you receive will contain the exact date and time that your Guest account will expire on.

You will need to acknowledge, activate and change your password on your guest account before being able to login on a Griffith University Campus.

How do I activate my account?

Step 1. Check your email to confirm that you have received an Acknowledgement email notifying you that a Guest account has been created for you.

Step 2. Note down your username (t number) and click the link to activate your account.

Step 3. Confirm your identity by entering your username (t number), external email address and last name. Then click Activate.

Step 4. After you have verified you identity, check your email to confirm you have received an Activation email. Click the link in the Activation email or copy and paste the security code into the waiting field.

Step 5. Once the activation code has been successfully confirmed, click "Continue” to complete the process. Make sure you continue with these steps or the account will not be setup correctly. You will be sent an Activation confirmation email notifying you that your account was activated.

Step 6. On the Change Password screen please read the Information Technology Code of Practice - Griffith University before selecting “I Agree” and clicking “Continue”. Please note that if you do not agree to the IT Code of Practice or choose not to continue at the stage you will not be able to use the Guest Account.

Step 7. Choose a new password for your account and save by clicking "Change Password". Please ensure that you keep your password secure.

Step 8. After you have successfully changed your password, you will be presented with a success screen. Click "Continue" to complete the process. You will be sent an email acknowledgement notifying you that your password was changed.

The Logout screen concludes the process for activating your account.

You will be able to use the internet on your own device or a Griffith University provided device whilst on campus. To access a Griffith University device please talk to the person who requested your account creation. Alternatively you may use Common-use computer labs which are also located in each campus Library.

I am from an Educational Institution - can I use Eduroam?

If you are from an Eduroam participating institution you do not need a Guest account, to access the Wi-Fi internet service. You will need to check with your own IT support staff to ensure that your access is set up before you visit.

For further details please refer to the Eduroam support site.

Login to Wi-Fi internet access

To use Griffith Wi-Fi, you need to install security settings on your device by following the instructions provided: Guest Wi-Fi Access

1. If you have connected to the Griffith University Wi-Fi network previously, you need to remove Griffith Wi-Fi network.
2. Connect to the *Setup Griffith Wi-Fi network.
3. Go to www.griffith.edu.au/wifi/guest-access, select your device and follow the steps to connect.
4. Access an internet site outside the University (for example: bom.gov.au)
5. If you are not connected automatically, you should be re-directed to an Internet Session login window (https://ias.griffith.edu.au/griffith/portal/login/). Logging in successfully using your username (t number) and password should allow you access to the internet.

For additional support refer to Guest Wi-Fi Access.

Login to wired internet access

1. Log in to a Griffith computer with your username and password. » If logging in to a lab you may need to add staff\ before your username.
2. You should be automatically connected to the internet.
3. Access an internet site outside the University (for example: bom.gov.au)
4. If you are not connected automatically, you should be re-directed to an Internet Session login window (https://ias.griffith.edu.au/griffith/portal/login/). Logging in successfully using your username (t number) and password should allow you access to the internet.

Please note: If you bring your own device (such as tablet; laptop or smart phone) you will not be able to plug in a network cable, you need to login to the Wi-Fi network to access the internet.

For additional support refer to Wi-Fi support.

It won't let me log in

If you cannot access your account, please double check the first activation email to make sure your account has not expired. Once your account has expired you will no longer be able to access Griffith Systems.

If you need to extend your account you must contact the person who created your account, this is usually a SAOs (School Admin Officers); PSOs (Program Support Officers) of School/Departmental Secretaries of the department you are visiting; or a Griffith contact. They may decide to create a new account for you, or get you setup as a visitor.

It won't accept my password

To double check that you are entering the correct password you should check the following:

1. Case sensitivity: all passwords are case sensitive. Check whether caps-lock is on or off.
2. Number lock: if you use the number pad to enter your password, check that num-lock is on.
3. Keyboard: check that all keys on the keyboard are working.

I cannot access a website

Filtering software is installed on the Internet gateway and may present a pop-up when accessing a site, please refer to the Content Filtering website on how this works.
For advice on how to check your own internet usage, refer to My Internet Account.

I don't see any shared drivers logging into a Griffith Computer

Guest accounts will not get access to Active Directory or Shared drives (such as G:\ or H:\).

Further help is also available in Guest Account Creators here you can lodge a support request to administrators.

If your guest is from an Educational Institution

If your guest is visiting from an eduroam participating institution you should not need to create a Guest account for them, as they may be able to use the eduroam wireless network. They will need to check with their own IT support staff to ensure that their access is set up before they visit a Griffith University campus.

For further details please refer to the Eduroam pages.

Account creation steps

Step 1. Login to the Griffith Guest Registration Service

Step 2. Once successfully logged in you will be presented with the system Dashboard. Click "Register Guest User" to create a new user.

Step 3. The Register Guest User form will be presented, and will automatically populate the username for the client. This username will be used by the client to login to Griffith Systems.

Step 4. Manually complete all of the relevant fields on the Register Guest User form.

• Guest Email Address – Your guest's external email account and will be used to send activation and account details to.
• First Name and Last Name – Your guest's name.
• Requestor Email Address – The Griffith staff member's email address who has initiated this request – this person will receive a notification email after the guest account has been created. This person could be you, your manager or another Griffith Staff member who has requested you to create the account.
• Account Expiration Date – The date (end of the day) when the account will expire and the guest will no longer be able to access the account.

Step 5. Please read the Terms and Conditions before selecting "I Agree…" and click "Create".

Step 6. A success message will be presented to you once the account has been created. Click "Continue" to return to the dashboard.

Step 7. To exit the system click "Logout" on the dashboard, the Logout screen confirms that you have successfully logged out of the Griffith Guest Registration Service.

When can I access the service?

You can access the Griffith Guest Registration Service once you received notification from the Administration team that your account has been added to the system.

Once your account has been registered, you can log in to the system using your s-number and central password.

When would I use this service?

You may use this service for any short term visitors to the University, such as VIP clients. If you have a visitor that unexpectedly requires access the the internet or a computer whilst on campus you will be able to create a Guest account for them that can be activated and used straight away.

Please be aware that the accounts are not intended for creation in advance, but are for creation on the fly.

How do I know if the account has been created?

If you are creating the account in the system yourself you will receive a success confirmation message on screen.

If you are a requestor who asked for a Guest account to be created, you will receive a confirmation email notifying you when the account was created.

How do I get a Guest account created for me if I am not eligible to access the system?

To get a Guest account created for your Griffith visitor, on your behalf you can lodge a Guest Account Creation Request. Please allow additional processing time for a staff member to action your request.