Accounts and services

Manage your account and access services

Find out more about how your Griffith account is managed and services available to you. Some services may be affected by changing your account details, for example your preferred name may affect your Griffith email address. Learn how to update your account details and more.

Preferred Name

Students, staff and visitors are able to elect to have a preferred name as their first name, included on their record.

A preferred name is a name other than your primary or official first name. It must be a shortened version of your first name. Example: Nic, or your middle name and the name that you are known by in the community; or an English name format in place of a foreign name format.

Please be aware: when a preferred name change is actioned, your email address may change. Your former email address will become an alias and you will still receive emails.

Procedures for updating a preferred name:

Students

Students are able to update their preferred name themselves via myGriffith.

Update student details

Staff

Employees are able to update their preferred name themselves via the staff portal.

Update staff details

Visitors

Visitors need to contact EIS Assist to update their details.

Go to EIS Assist

University email accounts

The University provides active students and staff with a Microsoft Outlook 365 email account. Email addresses are generally in the following format:

Relationship	Email Format	Email Help
Student	[preferred name].[last name]@griffithuni.edu.au	Griffith email Microsoft 365 for students Productivity Hub
Alumni	[preferred name].[last name]@alumni.griffithuni.edu.au (for 360 days after conferral date) [preferred name].[last name]@alumni.griffithuni.edu.au (after 360 days)	Griffith email
Staff or visitor	[initial of preferred name].[last name]@griffith.edu.au	Griffith email Microsoft 365 Staff Productivity Hub for staff
Student and staff	[initial of preferred name].[last name]@griffith.edu.au [preferred name].[last name]@griffithuni.edu.au	Griffith email Productivity Hub
Please note: Students with two accounts (staff and student Microsoft Outlook 365 email) will receive University correspondence to their staff email address as this is set as your primary mailbox. All official University correspondence is sent to your primary mailbox. If there is another person with a similar name, your email address name may include your middle name initial, your full preferred name, or be appended with a numeral.

Griffith single sign-on (SSO)

When you log into the Griffith single sign-on (SSO) system you are able to access a range of Griffith's applications without having to sign in again. Some examples of applications/pages that use SSO include Learning@Griffith, the staff portal, myGriffith, student email, staff email, alumni email, and the library system.

Tips

If you frequently access one of Griffith's pages you can bookmark it in your browser for quick access. Some pages may redirect you to log in if you haven't logged in recently. Once logged in you may need to click on the bookmark once more to get to the correct page.
You can access myGriffith easily through my.griffith.edu.au.
You can access the staff portal through www.griffith.edu.au/intranet.

If you experience any issues with logging in or accessing the Griffith website, please follow our instructions on how to fix browser issues. Alternatively, you can contact IT Support for help.

Accessing services

You can access Griffith's IT services using your username (typically an sNumber – for example s123456) and your password. By logging into Griffith's IT services you acknowledge that you have read and accept the University's Code of Practice.

For staff with multiple relationships with the University, for example a student who is also a casual staff member, if one role ends you will retain access to the ongoing role's account.

The table below shows the standard times for IT services to be created or disabled, based on a person's relationship within the university:

Relationship	Created/Activated	Disabled/Deactivated
Student	Within 24 hours of accepting an offer to a program. Additional access within individual systems (eg Learning@Griffith) activates at the beginning of each new semester or teaching period .	Overnight after graduation or withdrawal from the program.
Student (Research)	Within 24 hours of accepting an offer to a program.	Overnight after graduation or withdrawal from the program.
Staff (Academic)	Within 24 hours of personal and job details being created in the HR system. With sufficient lead time, new staff receive access prior to commencing employment.	At the end of your last day of employment or end of the fixed term period. Access will continue for fixed term staff if a new appointment immediately follows the current one.
Staff (Sessional)		August 31 for sessional staff employed during semester 1. March 31 for sessional staff employed during semester 2.
Staff (General)		At the end of your last day employment or end of the fixed term period. Access will continue if fixed term staff if a new appointment immediately follows the current one.
Staff (Casual)		Three months after submission of the most recent timesheet.
Visitor	Within 24 hours of visitor information entering the system.	Overnight at the end date of the visiting period.
Alumni	Continued access to a University provided email and myGriffith.

Contact us

General enquiries

Access the Service Catalogue to see the full list of available services.

Or you can ask our friendly staff about IT products and services by phone, email or chat.

Service status (availability)

(07) 3735 5555 Brisbane

(07) 5552 5555 Gold Coast

Common questions