Generic computer accounts

Account types

Type 1: Conference/ Workshop Account

Conference/workshop generic accounts are used for conferences or workshops held at the University in rooms that require a computer login.

Conference/workshop generic accounts are used on student computers and are usually configured to have NO access to the student groups area or student printing.

Accounts requiring access to the student groups area will generally only be approved if they are short term accounts. For areas that have ongoing workshops throughout the year, the maximum period that an account will remain active for is 6 months, after which a new form will need to be submitted to have the account re-enabled and the password changed.

Type 2: Generic Workstation Account

Generic workstation accounts are used for front counter or reception type desks where there are multiple users requiring access to the same workstation at the same time.

Generic workstation accounts will expire every 12 months, after which a form will need to be submitted to have the account re-enabled and the password changed. The Server Systems Support team will advise when the account will expire when the credentials are provided, however we will not send reminders prior to account expiry.

Generic workstation accounts will only be approved if the computer reference number information is provided - the account will be configured so that it can only be used on the listed computers.

Type 3: Service Account

Service Accounts can be requestedto provide authentication when connecting to a specific service or server. Examples of this but not limited to are to connect to servers, devices, to access applications or to run scripts without having to logon interactively.

Service Accounts will be approved on a case by case basis and will be reviewed yearly.

Type 4: Temporary Account – 10 working days or less

Temporary generic computer accounts are only available to individuals (guests) who are visiting the University on official business for ten working days or less, that require access to a staff computer and who are unable to obtain an ID number through the Visitor Details form.

Temporary accountswill only be approved if the computer reference number information is provided - the account will be configured so that it can only be used on the listed computer. Accounts are configured to have NO access to the staff groups area or staff printing.

Temporary accounts will be permanently deactivated at the effective end date and will not be extended.

Generic Account Renewals

Generic account renewal requests will be reviewed byInformation Technology Infrastructure (ITI) Security Services team. A new password will be generated each time the account is (re-) enabled.

Generic Account Password Resets

Password resets can only be requested by the person responsible for the account as indicated on the form, and can only be done by the Server Systems Support team. I t is the responsibility of the account owner to advise other users that the password has been changed.

Generic Account Changes

Any changes required to a generic computer account must be requested through the Generic Computer Account request form. The request will be reviewed by Information Technology Infrastructure (ITI) Security Services team. Changes of account ownership must be notified to the Server Systems Support team immediately.

Internet Access

Generic computer accounts will only allow logon to the local computer. They DO NOT include internet access.

If internet access is required, please visit Internet Access - Other Accounts for more information.