Supporting Griffith's server and storage systems

We provide the information technology that supports the University's teaching and learning, research and administrative activities.


The Server Systems Support team is responsible for:

  • server hosting, virtual and physical
  • server and operating system architecture design
  • server fleet management including:
    • capacity planning, patching and security
    • replacement and rollover of servers and operating systems
    • monitoring, alerting and trending
    • vendor contract management
  • support for operating systems: Redhat Linux, Windows Servers and VMWare
  • file systems for staff and students
  • support for Active Directory
  • second-tier support:
    • Active Directory
    • backup and restoration of data

Virtual servers


Storage Management Services supports  the University's tiered storage needs. These include enterprise systems such as Finance, Student Support and Human Resources; storage infrastructure for systems such as email and web clusters, staff and student file and print; Teaching and Learning systems such as Library and Learning@Griffith.

We are also provide system patching, upgrades, monitoring, tuning, maintenance, hardware and software installation.

This team is responsible for:

  • storage area network.
  • storage disk subsystems
  • replication (TrueCopy and Hitachi Univeral Replicator) and imaging (ShadowImage) procedures
  • corporate backup hardware infrastructure

Storage management

Additional storage Storage and backup options

Server backup request

Access options for recovering archived or lost files

Maintenance, patching and security

  • to ensure ongoing stability and security, we will patch servers regularly in accordance with vendor recommendations
  • patching will generally occur during the University designated  IT-maintenance windows
  • patching may occur at other times by agreement between stakeholder and Server Systems Services


General enquiries and support

On-call support is available through the IT Service Centre during the hours listed.

Locations and postal addresses

Common questions