IT Service Centre Form

Need Support?

Welcome to the IT Service Centre - please select an option below for the service you require support with. If you are unsure what service you require support with, select the option "Support with other IT services". Fill in the information required by the forms with as much detail as you can.

Password resets can only be done over the phone, or in person at a Library or Student Connect desk.

Reset your password

If you remember your password and need to change it, you can follow the instructions on the Change Password help guide.

To reset your password on your own, you can use the Forgotten Password tool to reset your password using your security questions.

If you don't remember your password or security questions, please contact us.

Password resets can only be done over the phone, or in person at a Library or Student Connect desk.

You can call us on 07 3735 5555 (intl. +61 7 3735 5555) to reset your password.

Assistance with account access

Your Details
sNumber (required)

Phone number (required)

Email (required)

Alternative email

Enquiry
Please provide a short description of your issue (required)

How may we help you? (required)

Attachments
Maximum filesize is 5MB per file. Allowed file types are: .jpg, .jpeg, .gif, .png, .zip, .tar, .rar, .mov, .mkv, .avi, .psd, .txt, .html, .pdf, .xls, .xlsx, .rtf, .doc, .docx, .ppt, .pptx, .webm, .mp4, .mp3, .csv.

Privacy (required)

I have read and accept the conditions outlined in the Privacy Plan (required).

Support for computers, laptops and AV equipment

Your Details
sNumber (required)

Phone Number (required)

Email (required)

Alternative Email

Enquiry
INS Reference Number

Building and room location

Please provide a short description of your issue. (required)

How may we help you? (required)

Attachments
Maximum filesize is 5MB per file. Allowed file types are: .jpg, .jpeg, .gif, .png, .zip, .tar, .rar, .mov, .mkv, .avi, .psd, .txt, .html, .pdf, .xls, .xlsx, .rtf, .doc, .docx, .ppt, .pptx, .webm, .mp4, .mp3, .csv.

Privacy (required)

I have read and accept the conditions outlined in the Privacy Plan (required).

Support with courses on Learning@Griffith

Your Details
sNumber (required)

Phone Number (required)

Email (required)

Alternative Email

Enquiry
Course code or course name (required)

If this is an assessment issue, what assessment item is this for?

Please provide a short description of your issue. (required)

How may we help you? (required)

Attachments
Maximum filesize is 5MB per file. Allowed file types are: .jpg, .jpeg, .gif, .png, .zip, .tar, .rar, .mov, .mkv, .avi, .psd, .txt, .html, .pdf, .xls, .xlsx, .rtf, .doc, .docx, .ppt, .pptx, .webm, .mp4, .mp3, .csv.

Privacy (required)

I have read and accept the conditions outlined in the Privacy Plan (required).

Support for lecture recordings

Your Details
sNumber (required)

Phone number (required)

Email (required)

Alternative email

Enquiry
Course code or course name (required)

Please provide a short description of your issue. (required)

How may we help you? (required)

Attachments
Maximum filesize is 5MB per file. Allowed file types are: .jpg, .jpeg, .gif, .png, .zip, .tar, .rar, .mov, .mkv, .avi, .psd, .txt, .html, .pdf, .xls, .xlsx, .rtf, .doc, .docx, .ppt, .pptx, .webm, .mp4, .mp3, .csv.

Privacy (required)

I have read and accept the conditions outlined in the Privacy Plan (required).

Assistance using Griffith resources off-campus

Your Details
Staff/Student Number (required)

Phone Number (required)

Email (required)

Alternative Email

Enquiry
Browser Type (required)

Operating System (required)

Please provide a short description of your issue. (required)

How may we help you? (required)

Attachments
Maximum filesize is 5MB per file. Allowed file types are: .jpg, .jpeg, .gif, .png, .zip, .tar, .rar, .mov, .mkv, .avi, .psd, .txt, .html, .pdf, .xls, .xlsx, .rtf, .doc, .docx, .ppt, .pptx, .webm, .mp4, .mp3, .csv.

Privacy (required)

I have read and accept the conditions outlined in the Privacy Plan (required).

Support for printing and scanning

Your Details
Staff/Student Number (required)

Phone Number (required)

Email (required)

Alternative Email

Enquiry
Printer INS Reference Number (required)

Building and Room location (required)

Please provide a short description of your issue. (required)

How may we help you? (required)

Attachments
Maximum filesize is 5MB per file. Allowed file types are: .jpg, .jpeg, .gif, .png, .zip, .tar, .rar, .mov, .mkv, .avi, .psd, .txt, .html, .pdf, .xls, .xlsx, .rtf, .doc, .docx, .ppt, .pptx, .webm, .mp4, .mp3, .csv.

Privacy (required)

I have read and accept the conditions outlined in the Privacy Plan (required).

Support for using or installing software

Your Details
Staff/Student Number (required)

Phone Number (required)

Email (required)

Alternative Email

Enquiry
Application Name (required)

Please provide a short description of your issue. (required)

How may we help you? (required)

Attachments
Maximum filesize is 5MB per file. Allowed file types are: .jpg, .jpeg, .gif, .png, .zip, .tar, .rar, .mov, .mkv, .avi, .psd, .txt, .html, .pdf, .xls, .xlsx, .rtf, .doc, .docx, .ppt, .pptx, .webm, .mp4, .mp3, .csv.

Privacy (required)

I have read and accept the conditions outlined in the Privacy Plan (required).

Support for other IT services

Your Details
Staff/Student Number *

Phone Number *

Email *

Alternative Email

Enquiry
Please provide a short description of your issue. *

How may we help you? *

Attachments
Maximum filesize is 5MB per file. Allowed file types are: .jpg, .jpeg, .gif, .png, .zip, .tar, .rar, .mov, .mkv, .avi, .psd, .txt, .html, .pdf, .xls, .xlsx, .rtf, .doc, .docx, .ppt, .pptx, .webm, .mp4, .mp3, .csv.

Privacy *

I have read and accept the conditions outlined in the Privacy Plan (required).