Network Requests

We provide installation, support and on-going maintenance for the Griffith wired network.

In accordance with our Service Level Agreements, we aim to respond to your logged request within 5 business days. The resolution time will vary depending upon your request.

Frequently used forms:

Outlet installation Port de/activation Network cable Firewall access

Form When to use

Request the installation of a new network outlet

Request a new network outlet to be installed in a previously unoccupied location or when you need an extra port to connect a Griffith device to the Griffith network (E.G multi-function device).  A dual port outlet is installed as standard.

Important: The installation of a new outlet will only be approved if there is a legitimate business reason. Requests must comply with University policy and adhere to Griffith standards as specified in the Communication and Data Services Section 21.05.08 within the Campus Life Design Guidelines & Procedures.

The time it takes for the installation of a new outlet can vary from 1 week to 1 month depending upon the cabling requirements of the building, location and the number of outlets required.

Check or activate a port via the GUPD

This tool helps identify, monitor, modify and troubleshoot wired network connections. Use the GUPD (Griffith University Port Database) to:

  • Confirm Port details - to validate the port that your device is currently connected to.
  • Check Other Port details - verify the status of a port located elsewhere
  • Request a port to be activated.
Urgent Faults If the matter is urgent, please call the IT Service Centre and they will log a job on your behalf.

Report a fault

Let us know if you are experiencing a general wired fault.  Check the

GUPD

to troubleshoot your issue prior to logging a job.

Request a network cable (also known as a patch lead)

A network cable (also known as a patch lead) is a conductor with a plug at each end and is used to connect your computer (or desk phone) to the Griffith network.

You can request a new or replacement cable in 1 metre, 2 metre, 3 metre or any specific lengths (though technical capability and workplace health and safety regulations need to be considered when requesting long lengths).

Connect a device to the Griffith network via NetReg or seek approval to register  a non-griffith asset

Currently there are two ways for Staff to connect a device, PC or laptop to the Griffith network.

  • Griffith Computer Support Officers use NetReg to register the MAC address of your Griffith University Asset (device) on your behalf
  • Upon approval (and in conjunction with legitimate business reasons), a non-Griffith asset may be connected to the Griffith network by completing the non-griffith asset form.

Request additional firewall access

The University network firewall only permits access to well known service ports from the Internet by default.  If a server needs to be accessed from the Internet on a different or unique port, complete this form.

All requests will be automatically referred to Griffith IT Security for approval prior to being actioned.

Outlet installation

Request a new outlet installation when you need a new outlet installed in a previously unoccupied location or if you need to connect a device to the Griffith network, such a multi-function device.

When you log a request, you must specify:

  • who will manage the new outlet request so we can let you know when contractors are available
  • number of outlets you need and the type of outlet (with single, double or triple ports)
  • specific location where new outlet should be installed

Please note Installation of new outlets must adhere to Griffith standards as specified in the Communication and Data Services Section 21.05.08 within the Design Guidelines & Procedures stipulated by Griffith Campus Life.

Port activation / deactivation

Use the GUPD (Griffith University Port Database) for requests to activate or deactivate a network port on an existing Griffith outlet.

GUPD lists all network ports throughout the University.  It can identify, monitor, modify, and help troubleshoot wired network connections.


You can used the GUPD to:

CONFIRM Port Details

When you click to Confirm My Port details, the tool validates the port that your device is currently connected to.

CHECK Other Port Details
Allows users to identify other ports within a room and check if if port is active or to check connectivity.

REQUEST a port to be activated
If a port is not active, you can complete the details online to request it to be activated.  Upon submission, a job is logged and you will receive an email reference for your request.

Network cable (patch lead)

Request a network cable (patch lead)

A network cable (also known as a patch lead) is a conductor with a plug at each end that is used to connect your computer (or desk phone) to the Griffith network.

You can request a new or replacement cable in 1 metre, 2 metre, 3 metre or any specific lengths (though technical capability and workplace health and safety regulations need to be considered when requesting long lengths).

When you log a request, you must specify:

  • who requires the network cable
  • what size you require
  • where the cable should be delivered
  • requests need to be approved by a staff member with financial delegation prior to delivery

Costs

There is no cost associated with ad-hoc requests for network cables. Costs associated with network infrastructure requests are outlined in network charges.

Additional Firewall Access

Additional firewall access request

The University network firewall only permits access to well known service ports from the Internet by default.  If a server needs to be accessed from the Internet on a different or unique port, please complete the Additional firewall access request


All requests will be automatically referred to Griffith IT Security for approval prior to being actioned.

You will need to advise:

  • person who requires access
  • host name, service (for example HTTP), IP address and port (s)
  • a reason why server needs to be access on a different or unique port