Griffith's wired network
We provide installation, support and ongoing maintenance for the Griffith wired network.
Network Requests
In accordance with our Service Level Agreements, we aim to respond to your logged request within five business days. The resolution time will vary depending upon your request.
Frequently used forms:
Outlet installation Port de/activation Network cable Firewall access
| Form | When to use |
|---|---|
Request a new network outlet to be installed in a previously unoccupied location or when you need an extra port to connect a Griffith device to the Griffith network. A dual port outlet is installed as standard. Important: The installation of a new outlet will only be approved if there is a legitimate business reason. Requests must comply with University policy and adhere to Griffith standards as specified in the Communication and Data Services Section 21.05.08 within the Campus Life Design Guidelines & Procedures. The time it takes for the installation of a new outlet can vary from one week to one month depending upon the cabling requirements of the building, location and the number of outlets required. | |
This tool helps identify, monitor, modify and troubleshoot wired network connections. Use the GUPD (Griffith University Port Database) to:
| |
| Urgent faults | If the matter is urgent, please call the IT Service Centre and they will log a job on your behalf. |
| Let us know if you are experiencing a general wired fault. Check the GUPD to troubleshoot your issue prior to logging a job. | |
A network cable (also known as a patch lead) is a conductor with a plug at each end and is used to connect your computer (or desk phone) to the Griffith network. You can request a new or replacement cable in one-to-three metres or other specific lengths (though technical capability and workplace health and safety regulations need to be considered when requesting long lengths). | |
Connect a device to the Griffith network via NetReg or seek approval to register a non-Griffith asset | Currently there are two ways for staff to connect a device, PC or laptop to the Griffith network.
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The University network firewall only permits access to well known service ports from the internet by default. If a server needs to be accessed from the internet on a different or unique port, complete this form. All requests will be automatically referred to Griffith IT Security for approval prior to being actioned. |
Outlet installation
Please specify:
- who will manage the new outlet request so we can let you know when contractors are available
- number of outlets you need and the type of outlet (with single, double or triple ports)
- specific location where new outlet should be installed
Please note: installation of new outlets must adhere to Griffith standards as specified in the Communication and Data Services Section 21.05.08 within the Design Guidelines & Procedures stipulated by Griffith Campus Life.
Port activation / deactivation
Use the GUPD (Griffith University Port Database) for requests to activate or deactivate a network port on an existing Griffith outlet.
GUPD lists all network ports throughout the University. It can identify, monitor, modify, and help troubleshoot wired network connections.
You can used the GUPD to:
Confirm port details
Check other port details
Allows users to identify other ports within a room and check if port is active.
Request a port to be activated
Upon submission, a job is logged and you will receive an email reference for your request.
Network cable (patch lead)
A network cable is a conductor with a plug at each end that is used to connect your computer (or desk phone) to the Griffith network.
You can request a new or replacement cable in one-to-three metres or any specific lengths (though technical capability and workplace health and safety regulations need to be considered when requesting long lengths).
Please specify:
- who requires the network cable
- what size you require
- where the cable should be delivered
- requests need to be approved by a staff member with financial delegation prior to delivery
Costs
There is no cost associated with requests for network cables. Costs associated with network infrastructure requests are outlined in network charges.
Additional Firewall Access
If a server needs to be accessed from the internet on a different or unique port.
All requests will be automatically referred to Griffith IT Security for approval prior to being actioned.
You will need to advise:
- person who requires access
- host name, service (for example: HTTP), IP address and ports
- a reason why server needs to be accessed on a different or unique port
Contact us
General enquiries
Access the Service Catalogue to see the full list of available services.
Or you can ask our friendly staff about IT products and services, contact us by phone, email or chat.
