About our service

The Network and collaboration team aims to provide a quality network service which includes:

  • High speed network via 100M or 1G wired network connections
  • Network outlet installations and port activation
  • Network security control (e.g. IPS , Access Control Lists, webwasher, and proxy servers, etc.)
  • Incident response
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Network charges

List of costs associated with network requests.

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About our service

The Network and Collaboration Services (NCS) team.

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Request a job

Installation, support and on-going maintenance.

Request forms

Outlet installation

Network outlet instalation request form

Network status

Email subscription service communicating planned IT service outages, faults and restoration times.

On call network support

Days Times
Monday to Friday 7:00am until 10:00pm
Weekends

Library hours

In order to achieve optimal support for the University network, our technical staff can be contacted outside normal working hours in the event of a major outage or critical network issue.

If the event of an major outage or critical job, please contact IT Service Centre who can assist or log a critical request on your behalf.

Alternatively, you can ring Network and Collaboration Services on 373 54444.

POLICIES AND STANDARDS

Network and Telecommunications Equipment Room Standards

Contact us

General enquiries

Access the Service Catalogue to see the full list of available services.

Or you can ask our friendly staff about IT products and services, contact us by phone, email or chat.

IT Support Chat

IT Support Webform

Service Catalogue

(07) 3735 5555 Brisbane

(07) 5552 5555 Gold Coast

Common questions

Ask Us

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