Service Level Agreement (SLA)
| With SLA | We will |
|---|---|
| A | Install appropriately licensed software. Answer questions about the product at most levels of expertise. |
| B | Install appropriately licensed software. Answer questions with some level of expertise. |
| C | Install appropriately licensed software. These products are not supported with training but are recognised by Digital Solutions. |
Best-Effort Support
Best-effort support is not covered under the same SLA as our supported services. We cannot guarantee full resolution or future support for any issue and support may take longer to resolve.
Best-effort support will be provided to devices that meet the minimum hardware requirements for Griffith University systems to run. For more information, please visit the IT Requirements webpage.
Digital Solutions Supported Software
| Product name | Category | Support level |
|---|---|---|
| Adobe Creative Cloud | Productivity | B |
| Chrome | Web Browser | A |
| Echo 360 | Lecture Capture | C |
| EndNote | Bibliographic | A |
| Fetch | File Transfer | C |
| Firefox | Web Browser | A |
| FortiClient VPN | Global Roaming/Remote Access | B |
| iTunes | Multimedia Player | C |
| MacOS 11 (Big Sur) or later | Operating System | B |
| MATLAB | Scientific | C |
| Microsoft Office 365 | Productivity | A |
| Microsoft Teams | Communication/Conferencing | A |
| NVivo | Qualitative Analysis | C |
| Omnigraffle Professional | Flowcharting | C |
| OmniPlan | Project | C |
| Parallels | Virtualization | C |
| QuickTime Player | Multimedia Player | C |
| Safari | Web Browser | A |
| SnagIt | Screen Capture | A |
| SPSS | Statistics | C |
| Stuffit Expander | File Compression | B |
| Symantec Endpoint Protection | Antivirus | A |
| VLC Player | Multimedia Player | C |
| VMware Fusion | Virtualization | C |
| WinZip | File Compression | C |
Note: Only Griffith supported versions will receive SLA A-support.
| Product name | Category | Support level |
|---|---|---|
| 7Zip | File Compression | C |
| Adobe Creative Cloud | Productivity | B |
| ArcGis | Geographic Info Systems | C |
| Chrome | Web Browser | A |
| Dragon Premium | Voice Recognition | C |
| Echo 360 | Lecture Capture | B |
| EndNote | Bibliographic | A |
| FileZilla | File Transfer | C |
| Firefox | Web Browser | A |
| Internet Explorer | Web Browser | C |
| Jaws | Screen Reader | C |
| Magic | Screen Magnification | C |
| MapInfo | Geographic Info Systems | C |
| MATLAB | Scientific | C |
| Microsoft Edge | Web Browser | A |
| Microsoft Office 365 | Productivity | A |
| Microsoft Teams | Communication/Conferencing | A |
| Microsoft Windows 10 | Operating System | A |
| NVivo | Qualitative Analysis | C |
| SAS | Statistics | C |
| SnagIt | Screen Capture | A |
| SPSS & AMOS | Statistics | C |
| Symantec Endpoint Protection | Anitivrius | A |
| VLC Player | Multimedia Player | C |
| VMware Player | Virtualization | C |
Note: Only Griffith supported versions will receive SLA A-support.
Some applications are available on the Research servers from eResearch support.
Unlisted Software
For Lab Teaching Software, please refer to Lab teaching software.
If your software is not listed on this webpage, you can request a review by the Software Services Team.