Software asset management services

Our role is to provide cost effective software asset management services to support the teaching, learning, research and administrative functions of the University through collaboration with clients, suppliers, industry representatives and other Australian/New Zealand Tertiary Institutions.

The following lists our areas of responsibility:

  • the management of software licence contract management, including the revision and renewals
  • administering, co-ordinating and collaborating of agreements across the University and in association with other institutions and CAUDIT
  • providing advice with regards to software compliance for site licence agreements
  • procurement of software licenses and vendor management
  • management of electronic and physical installation media, including software disposal
  • maintaining of software deployment records
  • management of software licence keys.

Request softwareRequest new application/service Request IT Contract review Software download serviceSoftware download service

Standard software catalogue

These pages list the standard software available to us on our computers, and the levels of support offered.

We will not necessarily be in a position to provide support or advice to people using equipment that does not meet the basic specification. While the Mac environment is supported, please be aware that there are limitations and differences in the way support is available in this environment. The Linux environment is not generally supported in the desktop environment for any research software using the Linux contact eResearch support.

All changes to, and the levels of support for software in the catalogue, will be subject to the Information Services Change Management process; ensuring compatibility with existing systems and network infrastructure etc.

Other software available, but not necessarily supported, is listed in the other software pages.

Note to researchers:

Some applications are available on the research servers to academics via eResearch support.

Software support levels

Level A

  • install appropriately licensed software.
  • answer questions about the product at most levels of expertise.
  • provide training services for this software

Level B

  • install appropriately licensed software.
  • answer questions with some level of expertise.
  • provide training services for some software

Level C

  • install appropriately licensed software.
  • help with some queries.
  • these products are not necessarily supported with training, however are recognised by Digital Solutions.

Using web/software in the cloud

Griffith University has a process that can help you

Have you seen an online application or service that can help your teaching, research, project or daily work? Perhaps you have a colleague at another institution that has recommended a great tool they have access to online?

Before you start using an online application or service, we need to ensure that it is safe and secure and won't put Griffith at risk. Online applications sit outside of Griffith University's control, and don't have the same guarantee of accountability that applies to internally hosted applications

Any online application or service must follow a review process. This process exists to ensure the service doesn't get "stopped at the gate" by security, legal or other concerns just before you start using it (or, even worse when it's in use).

Getting access to software/ online applicationsGetting access to software/ online applications

Home use software

We distribute all home use entitlements for software through the SDS on your Griffith staff or student Google Drive. This service cannot be accessed using your private Google Email/ account.

Accessing the SDS on Google Drive.

The following software is now available for staff members on your Google Drive
  • Adobe Creative Cloud
  • Blackboard Collaborate
  • Echo 360 Personal Capture
  • EndNote
  • Leximancer
  • NVivo
  • SAS
  • The following software is now available for current students on your Google Drive
  • do PDF
  • EndNote
  • Leximancer
  • NVivo
  • SAS

Software download service

Vendor discounted software

Lab teaching software

The software applications available within computer labs, lecture theatres and seminar rooms are managed by Digital Solutions.

Please use this webform to submit the following requests for your relevant teaching space(s).

  • Add a new software application
  • Update an existing software application
  • Remove an existing software application
  • You can also register as a stakeholder for an existing application.
View all current lab software applications

You only need to submit a request if changes are required within your teaching space(s).

Lab software request form Software available in labs



General enquiries

If you have any questions about Software services, you can find your answers on Ask Us 24/7.

Or you can ask our friendly staff at the Tech assist bar or contact us by phone, email or chat.

IT Support Chat

IT Support Webform

(07) 3735 5555

Common questions

Ask Us

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