Griffith staff members are occasionally invited to participate in surveys that affect the operations and key activities of the University in areas such as research, facilities, human resources, and funding.
The Survey Process Flow Chart illustrates a staff member’s involvement in conducting surveys. More information about Griffith‘s approach and approval process surrounding surveys of its staff and student populations can be found in the Policy on Surveying of Griffith Students and Staff.
The table below displays a list of surveys that Griffith staff are regularly invited to participate in.
Library Client Satisfaction Survey
|The Library Client Satisfaction Survey evaluates staff members’ satisfaction with equipment, facilities, collections and services on a bi-annual basis.||The results indicate that seven out of ten factors identified by respondents as most important were also identified as among the top ten best performed. Performance by library staff was rated the highest among categories whilst facilities and equipment was identified as an area of improvement.|
IT Service Quality Benchmarking survey
|From its commencement in 2008, the bi-annual Australian and New Zealand University IT Service Quality Benchmarking survey has become the sector's touchpoint for measuring IT service quality and performance.||The comparative results provide valuable insight for individual participants and the whole university sector. The feedback helped Griffith understand how well current services are meeting staff needs and identify areas requiring improvement; it enabled IT to benchmark their service standard across the higher education sector.|