Self help for Google Apps

Only Griffith active students and current staff have access to Google Apps for Education. This includes Drive ( Docs, Sheets, Slides, Forms and Drawings), Sites and Groups.

We recommend using Microsoft apps for all new documents, however access to existing Google Drive documents and apps (excluding email, calendar, contacts and hangouts) will continue until further notice.

Support will continue via self-help resources.

Please note: Griffith alumni do not have access to Google Drive. Please refer to Email for Alumni for more information about your Griffith alumni email account.

Access Google Drive


Google Drive allows you to easily store your photos, documents, slides, drawings, sheets or videos. Your files in Drive can be reached from any mobile device or computer. So wherever you go, your files go. You can quickly invite others to view, download and collaborate.

My Drive

With My Drive, all files and folders are owned by the person who creates them.  So if this person leaves the University and their account is cancelled, their files and folders are no longer available.

Google Docs, Sheets and Slides

Google Docs, Sheets and Slides are productivity apps that let you create different kinds of online documents, work on them in real time with other people, and store them in your Google Drive online.

Learn more about Google Docs


(Student accounts only)

You can create an archive of your Griffith Google account. This allows you to download your data from the Google products you use, such as email, calendar, bookmarks and drive. In a few easy steps, create an archive to keep for your records or use the data in another service.

Depending on the amount of data, creating an archive usually completes within several hours.  However, for larger amounts of data this may take up to 24 hours.

Please note: Griffith University does not support Google Take Out. For additional assistance see Google Account Help: Download your data.

How to download data from Griffith Google account

Saving your Google data

Application Instructions to save data
All Google data

See Download data from Griffith Google account

Google Calendar Step 1 - Export Google Calendar
  1. Open Google Calendar >  click Settings
  2. Choose the calendar you wish to export on the left-hand side
  3. Click Export Calendar
  4. Unzip/extract the downloaded file.
Step 2 - Import Google Calendar to O365 Outlook Calendar
  1. Open O365 Outlook Calendar in your browser
  2. Create a new calendar to store the events you have exported >
    Importing these events into your primary calendar will cause duplicate entries.
  3. Click Add Calendar from the menu to store the events you have exported > select From File
  4. Click Browse > select the .ics file you extracted > click Open
  5. From the dropdown menu select the calendar to import events to > click Save.
Google Contacts Step 1 - Export Google Contacts
  1. Open Google Contacts
  2. Click More on the left-hand side > select Export > select Outlook CSB
  3. Click Export.
Step 2 - Import Google Contacts to O365 Outlook People
  1. Login to Office 365 > open People
  2. Click Manage > Import Contacts
  3. Choose Gmail 
  4. Click browse > select the .csv file you exported
  5. Click Upload
  6. When you are prompted Import Succcessful > click Cancel to exit
Google Drive

See Download data from Griffith Google account

Google Mail Google Mail is migrated to O365 Outlook mail - no action required
Forwards set up for Google Mail Forwards for Google Mail are migrated to O365 Outlook mail - no action required

Google Drive on your PC or Mac

Goggle Drive files can be synchronised to your computer by downloading and configuring a Google desktop client.

Drive File Stream

Drive File Stream streams Google Drive files and folders from the cloud. With Drive File Stream, you stream your Drive files directly from the cloud to your Mac or PC, freeing up disk space and network bandwidth. Because Drive files are stored in the cloud, any changes you or your collaborators make are automatically updated everywhere, so you will always have the latest version. Drive File Stream is recommended for Griffith staff.

Find out more

What solution is best for me

Drive File Stream is the recommended solution for Griffith staff and students that primarily accessing their Google Drive files on their computer while connected to the Griffith network or internet. Backup and Sync is recommended if you primarily access your Google Drive files on their computer offline (not connected to the Griffith network or internet)

Compare Backup and Sync & Drive File Stream

Backup and Sync

Backup and Sync which allows you to back up and sync content locally on your computer.

Find out more

Offline document access

Get offline access to native Google Doc files through the Google Chrome browser.


Brand Accounts

If your department needs to create a YouTube channel, Griffith recommends that you create a YouTube Brand Account. It allows you to use certain Google services like Google+ and YouTube to create an online presence.

Please note that a YouTube Brand Account is required to avoid loss of access to content when a staff member leaves.

Depending on whether you have an existing account you can choose to move this to a YouTube Brand account or you can create a new channel.

YouTube is a video-sharing website and content shared is subject to Google's terms of service and Griffith's IT Code of Practice.

YouTube is not a service supported by Griffith's Office of Digital Solutions. If assistance is required, then basic troubleshooting steps and links to self help resources will be provided.

YouTube Help Centre


Google Sites are an easy way to make information accessible to others online they allow you to display a variety of information in one place - including videos, slideshows, presentations, attachments, and test and share it for viewing or editing with a others.

Google provide step by step instructions on how to get started with Google Sites, including:

  • How to use Google Sites
  • Create, name or copy a site
  • Change how a site looks
  • Delete or restore your site
  • Edit, share and publish

Learn more about Google Sites

Other Google tools

Google Forms

Google Forms allow you to quickly create a survey, event registrations or collect information via a simple online form. Responses can be viewed from within the form, or in a spreadsheet for further analysis.

Learn more about Google Forms

Offline access

Offline access to native Google Doc files are only available via the Google Chrome browser.

Working on Google files offline

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Common questions