Academic Services benchmarking
Academic Services engages in ongoing sector benchmarking. Sector benchmarking involves comparisons with other universities of performance outcomes using publicly available data, or processes and practices within the sector in selected areas, with a view to identifying areas for improvement. Since 2007 the Secretariat has engaged in the following benchmarking activities.
|Comparing and contrasting program approval processes including online systems and QA checkpoints||Academic Administration University of Queensland Registrar's Office University of Western Sydney|
|Course Profile System||Academic Administration University of Queensland Registrar's Office University of Western Sydney|
|Reviews of Academic Committee (GU) and Academic Senate (UWS)||Registrar's Office University of Western Sydney|
|Student Academic Misconduct||Academic Administration University of Queensland Registrar's Office University of Western Sydney|
|Use of TRIM||Queensland Universities Records Managers Collaborative Group Registrar's Office University of Western Sydney|
|Disposal and Retention Schedule||Queensland Universities Records Managers Collaborative Group|
Hanover Research: Hanover's benchmarking capabilities enable their members to accurately assess overall competitiveness, identify 'best practice' players within their markets, and recalibrate future performance targets to better reflect actual market position and move the organisation closer to that of aspirant peers.
Customer Service Benchmarking Australia (CSBA): Call Centre mystery shopping evaluation - providing a customised benchmarking report with Australia's top 30 tertiary institutions and an institutional client service performance assessment (new in 2011).