Academic Administration advances the University's strategic objectives and reputation through the provision of high quality administrative, academic and student support and development services that are responsive to the needs of students, staff and other stakeholders and reflect local, national and global developments.
Four principles lie at the heart of our commitment to operational effectiveness and efficiency:
- delivering excellent client service (University Administration Client Service Framework)
- Improving the student experience
- embedding continuous improvement in our business processes and services and benchmarking our performance
- developing a positive and proactive culture (Culture and Climate)
The Plan-Implement-Review-Improve cycle (PDF 1.7k) provides the framework for embedding a commitment to continuous improvement in all our activities and services as part of our endeavour to deliver the highest quality administrative service to the University community.
Strategic and operational plans and priorities
Our plans and priorities are reviewed and recast annually to ensure their relevance, currency and alignment with the University's business objectives. In 2011 our strategic directions were revisited and contextualised within the University Administration Strategic Plan 2011-2013 (DOC 104k). Academic Administration's operational priorities were reviewed and recast in the University Administration Operational Plan 2013 (PDF 150k).
Our priorities are also informed by a series of high level University strategic plans including University Strategic Plan 2009-2013; Academic Plan 2011-2013; Implementing our Vision; Griffith Research Plan 2011-2013; Equity Plan 2007-2010; and Disability Action Plan 2007-2011.
Our Mission Statement and Strategic Priorities (2011-2013) (PDF 505k) also gives an overview of service units, and of shared work values and commitments.