Enhance your confidence with challenging workplace conversations

Griffith understands the importance of how to engaging in difficult and conflictual conversations. The Communicating Through Strong Emotions course helps learners gain insight and confidence into how to appropriately address such conversations with professionalism and ease, maintaining good relationships within the workplace.


Staff and leaders are often required to engage in challenging conversations that involve high levels of emotions or sensitive information such as those referring to poor performance, personal problems, complaints, change, redundancy or interpersonal conflict. A person’s ability to skilfully navigate these conversations and manage emotions as they arise will largely determine the effectiveness of any resolution and the degree to which relationships remain intact and productive for the longer term.

This half a day workshop will help participants confidently learn to effectively communicate through strong emotions in the workplace. Participants will explore various difficult conversations and the strategies which can be used to work through high levels of emotion, achieving mutually agreeable outcomes. Participants will also have the opportunity to practice these strategies with peers and receive feedback on their approach.

If you are interested in attending this workshop in 2020, please register your interest below

Expression of Interest

Learning Outcomes

By participating in this program, you will:

  • Understand that high levels of emotion can negatively affect communication quality, shared understanding and problem solving efforts of individuals and teams.
  • Proactively plan for challenging conversations to minimise potential conflict.
  • Identify and use a range of strategies to work through one’s own and/or others’ emotions to promote calmness and enhance communication and shared understanding.
  • Exit conversations safely if necessary.

Suitable for

This course is suitable for staff at all levels who want to enhance their confidence, knowledge and skills in engaging with difficult conversations in the workplace.

Course Offerings

Monday 4 March9.30am to 12.30pmNathan
Monday 29 April9.30am to 12.30pmGold Coast
Wednesday 25 September1.00 pm to 4.00 pmNathan

About the facilitator

Dr Danica Hooper

Danica is a consulting organisational psychologist and experienced leadership facilitator and coach. With over fifteen years’ experience, she designs and facilitates tailored programs addressing a wide range of people-related issues in the workplace at individual, team and organisational levels.

Dr Hooper brings an understanding of the tertiary sector to her consulting work, as afforded by her experience as a course coordinator and adjunct associate professor, as well as her prior PhD studies.

Danica also brings a business focus to her work, drawing on her own management experience, qualifications in process improvement (Six Sigma) and her background in facilitating strategic planning workshops for organisations. She works with individuals to assist them in developing self-awareness, interpersonal skills and problem solving capability. She also has experience working with leadership teams to develop both their strategic direction and their team dynamics to improve performance. Danica combines a strengths-based and solutions-focused approach to her facilitation and consulting work.

Feedback from previous participants

Understanding behaviours of others and why and to stay constructive in the conversation

Learning that you can set the tone for a difficult conversation, your own strengths and values which influence how you respond in certain situations and how this influences how other people may react differently.

Being provided with practical strategies that can be applied when communicating rather than just discussing theory. I feel that I can apply what I've learned in this course on a daily basis.

Passive and aggressive responding. Good to know these facts

I felt the facilitator was great for this topic. She knew the topic thoroughly and had a warm, inclusive approach. I would highly recommend using her in future.

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