Choosing your browser

Learning@Griffith is a web based application, and it is accessed using a program called a browser.  Firefox and Chrome are two browsers that Learning@Griffith Support recommends for use with Learning@Griffith. If you haven't updated your browser in a while, you should check the Help >  About Firefox or Help >  About Chrome menu to ensure your version number is not too far off the current release (refer to either Firefox or Chrome website to determine the current version).

Checking your browser for use with Learning@Griffith

Opening this page checks whether the Blackboard Learn software that runs Learning@Griffith supports your browser and operating system:

Note that there may be other software components within Learning@Griffith that have slightly different browser requirements.

Mobile

There are several options for using Learning@Griffith with mobile devices.  Refer to:

Note that for both students and staff, we recommend that you do not rely entirely on using Learning@Griffith via a mobile device.  You should also have access to a computer, as certain activities in Learning@Griffith require the use of a computer.

Login issues

If you have difficulties logging into Learning@Griffith, refer to our login help.

Java

You will need Java enabled in your browser to access many parts of Learning@Griffith. You can visit the Do I have Java? link to verify your Java version, and update it if necessary.  If you have difficulties installing or enabling Java refer to the Troubleshooting Java information. For the Voice Tools, particularly Voice Podcast and Voice Board, you may have to check your security settings for Java:

  • On a Windows computer: Go to Start > All Programs > Java > Configure Java; Select the security tab and change it to medium.
  • On a Mac: Open "System Preferences" > click on "Java". This will open the "Java Control Panel". Select the "Security" entry at the top of the "Java Control Panel" window > adjust the "security level" slider to medium and click "Apply".

This setting will still present you with a security warning before downloading files. Voice Podcast and Voice Board may require the medium setting to work. You can move the security setting back to high again when finished.

Clearing your cache

Sometimes, problems with any webpage (including Learning@Griffith) can be solved by clearing your browser cache.  (Note that you should not do this if you are in the middle of completing a Test, or have any unsaved / unsubmitted text on screen.  We have special instructions available for preparing for an online Test.)

If you are requested to try clearing your browser cache, refer to the instructions for clearing the cache in Firefox or clearing the cache in Chrome (depending on which browser you are using).  If you are using a different browser, you can look in your browser's Help menu or search on the Internet for information on managing that browser's settings.

Flash

Some content in Learning@Griffith is delivered via Adobe Flash.  You can visit the Find Flash Version page to verify your Flash version, and update it if necessary.

Please note that not all devices can access content made in Flash - including iPads and iPhones.  If this makes it difficult for you to access required course content, you should inform your Course Convenor.

Cookies

A cookie is information stored on your computer by a website you visit.  Learning@Griffith relies on cookies, so they must be enabled in your browser. Refer to the instructions for managing cookies in Firefox (if you are using Firefox) or managing cookies in Chrome (if you are using Chrome).  If you are using a different browser, you can look in your browser's Help menu or search on the Internet for information on managing that browser's settings.

Popups

You should enable popups for Learning@Griffith sites.  Refer to the instructions for managing popup settings in Firefox (if you are using Firefox) or managing popup settings in Chrome (if you are using Chrome).   If you are using a different browser, you can look in your browser's Help menu or search on the Internet for information on managing that browser's settings.