Griffith information specialists

We support the Griffith community (People and Wellbeing, Campus Life, Payroll, Staff Portal and Research Administration) in the use of PeopleSoft.

Help request

We find solutions for issues in PeopleSoft, staff portal and EIS-related systems

Our services

Areas of focus:

  • problem resolution
  • PeopleSoft security and workflow administration
  • workflow set up and maintenance of existing users
  • standard reports from PeopleSoft systems
  • raising system investigations
  • communication of issues and resolutions to the University community
  • financial delegation and department enquiry set up and maintenance

Issues that cannot be resolved by EIS Assist staff are escalated to a relevant support team.

Achievements

Business Improvements:

  • PeopleSoft system, Financial Services and visitor forms
  • Automated provisioning of PeopleSoft Campus Solutions, and HR and payroll access requests
  • Automated provisioning of visitor accounts requests
  • Built integration between PeopleSoft systems and GSM for ticket creation and workflow journal entries
  • Coming soon: automated provisioning of PeopleSoft Finance system access and Financial Services requests

Awards:

  • Digital Solutions – Outstanding Client Service or Initiative by a Team award (2017)
  • Digital Solutions – Exceptional Leadership by an Individual (2017)

Contact us

EIS Assist support hours

8:30am to 5pm Monday to Friday

For help with PeopleSoft, staff portal or EIS-related systems please submit a help request:

Submit a help request

(07) 373 55544

Service status (availability)

Common questions