Staff support for desktop and notebook computers, printers and other peripherals.
We provide installation and maintenance of:
- software on Griffith assets.
- desktop computing hardware and peripherals, including new computers.
- computing labs.
As well as:
- investigation and evaluation of emerging technologies.
- advice on all IT related issues.
- development and deployment of a SOE for Griffith.
- general second and third tier support for our IT infrastructure.
Purchasing information, order forms and preffered models.
Details on Windows and Apple Macintosh based computer environments.
Technical support and service for all issues related to computing operation.
Computer retirement process
Outlines for the Univeristy's computer retirement process
Information on recommended software and support levels.
Purchasing a computer
1. Access Marketplace
Time for a new personal computer? Or purchasing for a new staff member? The brands and models that the University is in partnership for purchase — are available on the Griffith Marketplace. See vendor locations in Griffith market place below.
|Brand||Vendor in Griffith Marketplace|
|Apple||The School Locker & JB-HiFi|
Personal computer “bundles” are regularly reviewed to ensure a configuration suitable for general-purpose use throughout the entire expected four-year service life at a reasonable price. A four-year onsite warranty is included with Dell and Apple standard bundles. Microsoft comes with a three-year warranty).
2. Recommended models
The following are the recommended model ranges for general use by staff at Griffith:
|Brand||Recommended Desktop Model(s)||Recommended Portable Model(s)|
|Microsoft||NA||Surface Pro (except X model)|
The following are general minimum recommended standards for new staff computers:
|Internal Storage||Solid State drive with at least 256GB capacity|
|Memory||16GB of RAM|
|Portable PCs||Use a dock with external monitor, keyboard and mouse attached|
3. Select a computer
When you’ve made your selection, follow the guide on Griffith Marketplace to making a purchase online — including prompts for the essential manager approval. Your new PC should arrive in 5 days.
If you’re after a more custom option, we are here to help, it may just take a little more time. For computer and software package bundles that you’re not seeing in our Bundles, let’s start with a consultation — contact our IT Service Centre and we can talk through your options To get these custom orders moving in time, start the ordering process 1-3 months in advance of when you’ll need your new set up.
4. External quotes
When not purchasing a computer or accessories through the Griffith Marketplace, a custom quote must be obtained and attached to your purchase order. Please submit the Quote for Computer Equipment Form (Staff only) to obtain a quote. If you need assistance in this matter, please contact IT Service Centre .
The quote is for hardware only. When the new computer has been delivered to Griffith campus, you will be notified via email. You will be able to request for new software or transfer existing software to the new computer through Software Services.
Apple Macintosh based computer environment
All Griffith purchased Mac laptops and desktops currently have an MOE which overlays the Mac OS X . This overlay includes these standard software:
- Microsoft Office (Word, Excel, Powerpoint, OneNote, Outlook)
- Symantec Endpoint Protection (Antivirus & Security)
- Adobe Acrobat Reader
- Google Chrome
- Mozilla Firefox
- Java Runtime
- VLC Media Player
- Ricoh Print Drivers
A "New Computer Setup" is required via software services during the ordering process.
Technical support and service for all issues related to the operation of your Desktop, Laptop, Tablet and peripheral devices connected to your computer.
Service Provisions includes:
- Technical support for your desktop software and hardware (including printers), when you are having issues
- Custom image configurations for libraries, teaching and common use and school laboratories
- Reimaging computers to restore default configurations
- User-specific configurations of Windows/Macintosh/Linux computing environments to enable connectivity to services
- Routine maintenance services including patches, fixes, virus updates, BIOS updates to ensure compatibility with Griffith University applications
- File Recovery
- Virus, spyware and malware scanning and removal
- Support for computers located in the Red Zone
- Home support for Griffith University Executive members
- Relocation of computer equipment
- Other technical troubleshooting where necessary
The main criteria in selecting a printer is the cost per page. IT support staff can assist you with selecting the correct model and obtaining quotes. For a list of available printers and MFDs, please visit Printing Services.
How do I Initiate the Service
- Log a request for support via the IT Self- Service Centre.
- Call the IT Service Centre on 07 373 55555 for assistance.
- Support for non-Griffith University Hardware or Products
- Training on Desktop Applications
- Large or complex relocation of equipment
Tech assist bars
Visit one of our Tech Assist Bars on Nathan or Gold Coast campus available Monday to Friday 9:00am to 4:00pm for face-to-face support.
'Catalina' or 'MacOS v10.15' operating system issues identified
Apple is releasing a new operating system called 'Catalina' or 'MacOS v10.15’.
We have tested a pre release version of this operating system and have identified several high-risk issues which would cause significant disruption if installed on your Griffith Mac.
These issues include:
- Unable to connect to some Griffith network resources, including the staff print system, G: drive.
- Cannot log into your Mac using Griffith credentials.
- Some applications will be incompatible with ‘Catalina’ and will not work.
What you need to do
If you see a message promoting you to install ‘Catalina’ please DO NOT upgrade until further notice. This operating system upgrade will not automatically install on your Mac and will only install if you manually upgrade through the Apple Store.
NOTE: If installed there is no ‘quick fix solution’ available. A manual re-install of the previous operating system will be required which takes time to do.
Your existing operating system will continue to automatically install minor updates from time to time. These are safe and not expected to cause you any problems.
Working towards a solution
We are currently working with Apple to address these issues. Apple have advised that there are no security implications by not upgrading.