Staff support for IT essentials
We provide installation and maintenance of:
- software on Griffith assets
- desktop computing hardware, new computers and peripherals
- computing labs
We also support:
- investigation and evaluation of emerging technologies
- advice on all IT- related issues
- development and deployment of an SOE for Griffith
- general second and third-tier support for our IT infrastructure
Purchasing information, order forms and preferred models.
Details on Windows and Apple Mac based computer environments.
Technical support and service for all issues related to computing operation.
Computer retirement process
Outlines for the University's computer retirement process
Information on recommended software and support levels.
Want to bring your own device (BYOD) ?
Love your laptop? You can use your device for work if you would prefer.
Purchasing a computer
1. Access Marketplace
Time for a new personal computer? Or purchasing for a new staff member? The brands and models that the University is in partnership with for purchase are available on the Griffith Marketplace. See vendor locations below.
|Brand||Vendor in Griffith Marketplace|
|Apple||The School Locker and JB-HiFi|
Personal computer “bundles” are regularly reviewed to ensure a configuration suitable for general-purpose use throughout the entire expected four-year service life at a reasonable price. A four-year onsite warranty is included with Dell and Apple standard bundles. Microsoft comes with a three-year warranty.
2. Recommended models
The following are the recommended model ranges for general use by staff at Griffith:
|Brand||Recommended desktop models||Recommended portable models|
|Microsoft||NA||Surface Pro (except X model)|
The following are general minimum recommended standards for new staff computers:
|Internal Storage||Solid State drive with at least 256GB capacity|
|Memory||16GB of RAM|
|Portable PCs||Use a dock with external monitor, keyboard and mouse attached|
3. Select a computer
When you’ve made your selection, follow the guide on Griffith Marketplace to make a purchase online—including prompts for the essential manager approval. Your new PC should arrive in five days.
If you’re after a custom option, we are here to help, it may just take a little more time. For computer and software packages that you’re not seeing in our bundles, contact our IT Service Centre and we can talk through your options.
To get these custom orders moving in time, start the ordering process 1-3 months in advance of when you’ll need your new set up.
4. External quotes
When not purchasing a computer or accessories through the Griffith Marketplace, a custom quote is required. Please submit the Quote for Computer Equipment Form to obtain a quote.
If you need assistance in this matter, please contact the IT Service Centre.
These quotes are for hardware only. When the new computer has been delivered to Griffith campus, you will be notified via email. You will be able to request new software or to transfer existing software to the new computer through Software services.
Windows based computer environment
All Griffith-purchased Windows-based laptops and desktops currently have an SOE installed by default. This equips your computer with all the required standard software available for staff.
The Windows based SOE is based on the following understandings:
- current operating system is Windows 10 Enterprise SP1, 64 bit.
- the basic standard software is included in the SOE – Microsoft Office and Adobe Acrobat Reader
- additional software can be requested for the computer via Software services (a cost may be involved)
- software can be transferred from one computer to another via software request system (requires VPN)
We offer free installation of the SOE onto Griffith computers, and support current computers that need re-imaging for general reasons, including hard drive replacement or failure.
Apple Macintosh based computer environment
All Griffith-purchased Mac laptops and desktops currently have an MOE which overlays the Mac OS X. This MOE includes the following standard software:
- Microsoft Office (Word, Excel, Powerpoint, OneNote, Outlook)
- Symantec Endpoint Protection (Antivirus and Security)
- Adobe Acrobat Reader
- Google Chrome
- Mozilla Firefox
- Java Runtime
- VLC Media Player
- Ricoh Print Drivers